Get help

Please note that our warehouse and offices are closed to all visitors.

Our Winter Shelter is closed and all guests have been moved into alternative accommodation. Our Welfare Support work is currently suspended. Our Food Hub is currently still operating but only as a delivery service. Please call Juli with any queries on 07833 450482.

If you are currently rough sleeping in Bradford

If you are currently rough sleeping in Bradford, your best options are to visit one of the following organisations, who can make referrals to our Winter Shelter and enable you to access other support:

  • Housing Options
    Britannia House, 29 Bridge Street, Bradford BD1 1HX
    01274 435999
  • Bradford Day Shelter
    The Orchard, Salvation Army, 371 Leeds Road, BD3 9NG
    01274 397211
  • West Yorkshire Police
    Police stations in Bradford City Centre (Trafalgar House), Eccleshill, Manningham, Shipley, Keighley and Ilkley
    Telephone 101

Street Support also have online support, advice and resources if you are currently rough sleeping.

Wellsprings Together collate a list of free meal provision throughout the week.

Our Winter Shelter operates for four months over the winter, but we may be able to assist all year round. If you are street homeless in Bradford you must first have an assessment with one of our referral agencies as our accommodation can only be accessed through a referral from an agency.

If you are concerned about a rough sleeper in your area

If you have concerns about somebody sleeping rough, please contact us and we’ll do our best to help, or refer on.

Referrals to our Winter Shelter are made by a small group of referral agencies. Please note that referrals will only be accepted from current referral agencies, submitted online with a valid referral agency reference number, and they must contact us before making the referral.

Street Support also have online support, advice and resources if you are concerned about a rough sleeper or would like to support those sleeping rough.

If you need support or advice on keeping yourself and your home warm

The Warm Homes Healthy People partnership is a free service which provides emergency support (bedding and food parcels), ongoing energy efficiency advice and improvements and help with debt or benefits checks. To make a referral (for yourself or somebody else), please visit the Warm Homes Healthy People referral site. Please ensure you have permission from the individual you are referring (if not yourself).

If you need emergency food

Please note that we are not a food bank: we intercept food and redistribute it to community feeding projects across the Bradford District.

We may be able to provide limited support through the Warm Homes Healthy People service (above), but if you need emergency food your best route is to contact one of the food banks around Bradford and find out about their referral process.

If you are not able to access a food bank then do get in touch, as we may be able to direct you to one of the community feeding projects or pay-as-you-feel mini markets we work with.

If you are homeless and need food, you may find the list of free meal provision (above) helpful.

Support for individuals moving off the streets (by referral)

Please note that we only accept referrals from organisations who have registered to make referrals to us. If in doubt, please contact us.

Our Starter Pack service supports people moving from hostels or the streets into their own accommodation, providing bedding and essential household items to get them on their feet.

We can also sometimes support people with small grants toward larger household items (eg. white goods, curtains, carpets) up to a value of £120 through the Acts435 programme.

For both of these services, please use our online referral form.

If you know of somebody who could benefit from these services but you are not connected with a referral organisation, please contact us and we’ll point you in the direction of the most appropriate agency.

Please note that our warehouse, café and offices are restricted to visitors. More details