Please note that due to the current level of demand, the waiting time for Acts 435 requests to be processed is around 12-14 weeks.
Please use this referral form to refer individuals into our Starter Pack or Acts 435 services.
Referrals must be made by one of our recognised referral agencies. If you would like to discuss becoming a recognised referral agency, please contact Ben before making a referral.
More information about services:
Please note that Starter Packs and Acts 435 crowd-funding are only available once each to any individual, and if a referral is accepted it must be collected / processed by the referral agency and not the person being referred.
Starter Packs are funded by charitable giving and therefore we are only able to offer them to single individuals moving from rough sleeping or temporary shelters/hostels to their own tenancies.
Referrals made by Thursday morning each week should be available from the following Tuesday (Wednesday if there’s a bank holiday). Referrals made after that will take another week. A collection date will be confirmed by email at the end of each week for referrals available from the following Tuesday.
Once a referral has been confirmed, the Starter Packs must be collected from The Storehouse by you as the referring agent (not just the applicant themselves, although you can bring them). To collect your starter pack you will need to confirm the referral number and the client’s name.
You will be notified when your pack is ready to collect – please do not try to collect before then. Collections should be made during office opening hours and we recommend contacting the office to check that somebody will be there, before collecting.
Starter Packs must be collected within two weeks of being notified, or you will have to make a new referral.
Acts 435 referrals should be for a specific, costed, item (or items), up to the maximum value below. Please cost your item(s) and apply for the actual amount required rather than just the maximum value allowed.
Referrals will be refused or delayed if they:
- exceed the maximum values below
- do not specify an item (or items) which can be purchased for the value being applied for
- list a range of items needed which exceed the amount being applied for (unless you can confirm that funding is in place for all of the items).
If you are applying for money towards a larger cost you must have the rest of the funds secured first.
Not following these guidelines will delay your application.
Request should not generally exceed £150, and the limits given are maximums: please obtain items more cheaply if possible:
- Cookers, washing machines, fridge freezers: £200
- Fridges, freezers: £175
- Clothing: £120
- Vacuum cleaners, mobile phones: £100
- Microwaves: £75
- Furniture, furnishings or other items: £150
You, as the referral agency, will be responsible for ensuring that the money is spent promptly on the item requested and receipts provided for the full amount. This is a condition of the funds being awarded and failure to provide a receipt may result in the funds being withdrawn. Receipts should be returned within two weeks, permission should be sought if it will take more than a month, and if funds are not spent within two months then funding will be withdrawn.
Acts435 is a crowdfunding service and is not guaranteed. Successful funding usually takes at least 3 weeks to obtain, and may be longer (or not at all). We do not take referrals for bonds or rent payments.