Welfare support referral form

Please note that our welfare support services are currently suspended and we are not taking referrals. The situation is being reviewed regularly in line with government advice

Please use this referral form to refer individuals into our Starter Pack or Acts435 services.

Referrals must be made by one of our recognised referral agencies. If you would like to discuss becoming a recognised referral agency, please contact us before making a referral.

Warm Homes Healthy People referrals can be made through the Warm Homes Healthy People site.

More information about services:

Warm Homes Healthy People is a free service which helps people who are homeless, vulnerable or poorly housed to keep ...
Read More
Acts435 micro-grants are small crowd-funded grants for individuals of up to £120 towards household equipment, white goods, furnishings, essential furniture, ...
Read More
Starter Packs are for people moving into tenancies from hostels or the streets, and contain bedding and household items. They ...
Read More

Important notes

Please note that Starter Packs and Acts435 crowd-funding are only available once each to any individual, and if a referral is accepted it must be collected by the referral agency and not the person being referred.

Starter Packs

Please note that Starter Packs are funded by charitable giving and therefore we are only able to offer them to single individuals moving from rough sleeping or temporary shelters/hostels to their own tenancies.

Referrals can take up to a week to be processed. You will be notified when your pack is ready to collect – please do not try to collect before then. Collections should ideally be made between 8am-4pm Tue-Thu.

Starter Packs must be collected within three weeks of being notified or you will have to make a new referral.

Acts435

Acts435 referrals should be for a specific, costed, item (or items), up to a maximum value of £120. If you put a referral in for items exceeding this value, it will delay your application.

You, as the referral agency, will be responsible for ensuring that the money is spent promptly on the item requested and receipts provided for the full amount.

We can only process one Acts435 referral per referrer at a time, and we do not take referrals for bonds or rent payments.

Acts435 is a crowdfunding service and is not guaranteed. Successful funding usually takes at least 3 weeks to obtain, and may be up to 5 (or not at all).


The referral

Please note that our welfare support services are currently suspended and we are not taking referrals. The situation is being reviewed regularly in line with government advice

Please note that our warehouse, café and offices are closed to all visitors. More details