Please use this referral form to refer individuals into our Starter Pack or Acts435 services.
Referrals must be made by one of our recognised referral agencies. If you would like to discuss becoming a recognised referral agency, please contact Ben before making a referral.
More information about services:
Please note that Starter Packs and Acts435 crowd-funding are only available once each to any individual, and if a referral is accepted it must be collected / processed by the referral agency and not the person being referred.
If you are able, we kindly ask you to wear a face covering when picking up your starter pack. If you are not wearing a face covering we will assume you are medically exempt and will be happy to serve you.
We do not usually deliver starter packs. However, during the ongoing pandemic we may be able to arrange delivery under exceptional circumstances such as if you are self-isolating and you have no colleagues who can collect the pack for you. Please contact Steve to discuss.
Starter Packs are funded by charitable giving and therefore we are only able to offer them to single individuals moving from rough sleeping or temporary shelters/hostels to their own tenancies.
Once a successful referral has been confirmed, the Starter Pack must be collected from The Storehouse by you as the referring agent (not the applicant themselves).
Referrals can take up to a week to be processed: referrals made before 10am Friday will usually be processed that afternoon for collection on Monday. Referrals after then will be processed the following Friday.
You will be notified when your pack is ready to collect – please do not try to collect before then. Collections should be made during office opening hours and we recommend contacting the office to check that somebody will be there, before collecting.
Starter Packs must be collected within two weeks of being notified or you will have to make a new referral.
Acts435 referrals should be for a specific, costed, item (or items), up to £150 for a high-value costed item (eg. large furniture, white goods) or £100 for other items. If you are applying for money towards a larger cost you must have the rest of the funds secured first. Please cost your item(s) and apply for the actual amount required (up to the maximum above), rather than simply applying for the maximum amount, to be fair to other applicants. Not following these guidelines will delay your application.
You, as the referral agency, will be responsible for ensuring that the money is spent promptly on the item requested and receipts provided for the full amount. This is a condition of the funds being awarded and failure to provide a receipt may result in the funds being withdrawn.
We usually only process one Acts435 referral per referrer at a time, and we do not take referrals for bonds or rent payments.
Acts435 is a crowdfunding service and is not guaranteed. Successful funding usually takes at least 3 weeks to obtain, and may be up to 5 (or not at all).
Please note that older browsers (including Internet Explorer) will fail to get past the anti-spam measures when submitting your referral and you will see an error message. If this happens, please contact the office as your referral may still be retrievable. Better still, please use a supported browser such as up-to-date versions of Edge, Chrome, Firefox, Safari or most mobile browsers.