Practical support for those that need it most

Privacy Policy

This policy applies across our services and projects, including our websites at:

  • innchurches.co.uk
  • foodsavers.org.uk
  • rewards.foodsavers.org.uk
  • bradfordfoodbanks.org.uk
  • feedingbradford.org.uk
  • bradfordsoup.org.uk.

Introduction

Inn Churches recognises that any user of our services, whether an individual or an organisation, has the right to expect that information imparted by them to Inn Churches will be processed and stored securely, used only for the purpose for which it is given, and kept confidential.

Inn Churches is committed to the lawful and appropriate processing and storage of personal data, and the protection of that data when under our care.

This privacy policy relates to our use of any personal information we collect from you. It explains:

  • what information we may collect about you
  • how we will use that information
  • when we may use your details to contact you
  • under what conditions we would disclose your details to anyone else
  • your choices regarding the personal information you provide to us
  • the use of cookie on our websites and how you can reject them.

Who we are

Inn Churches is a registered company limited by guarantee #8242641 and a registered charity #1149792. As well as providing charitable services under that name, we facilitate and support the FoodSavers network of affordable food outlets. We also host the Feeding Bradford & Keighley Network of community food providers.

What information do we collect about you?

When you participate in, access or sign up to any of our services, activities or online content, we may receive personal information about you. This may include your name, email address, postal address, phone number, gender, date of birth, racial or ethnic origin, or information collected about the use of our services or websites (which may include the device used or unique online identifies such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet).

Please note that sometimes you may decide to provide us with additional personal information, and sometimes sensitive personal information (eg. for referrals to our support services). Our use of this information is covered in our Confidentiality and Data Protection policy, available on the contact page of our website.

If you are aged under 16, please get your parent or guardian’s permission before providing any personal information to us.

How we use your information

We will use your information in the following ways.

  • To provide our services, activities and online content to you, to communicate information about them to you, or to deal with your requests and enquiries.
  • To administer our services, which means that we may contact you for reasons relating to the service, activity or online content you have accessed.
  • To customise the content you see on our sites and apps.
  • To contact you about any submissions you have made.
  • To monitor and evaluate the use of our services, including aggregating data about the location and browsing behaviour of users.
  • To perform analysis and research to improve our services.
  • To report to funders by aggregating data about users of our services.

Where we propose using your personal information for any other purposes we will ensure that we notify you first, and / or request your approval as required by law.

We collect and uses the personal information about you for the purposes described above, because we have a legitimate business interest to do so that is not overridden by your right to have your personal information adequately protected. You do not have to provide us with any of the personal information described above, but if you chose not to do so, you may not be able to receive our services, access certain parts of our website, or receive information from us that you have requested.

When we will contact you

We may contact you:

  • in response to any correspondence, comment or complaint you send us.
  • in relation to any contribution or question you have submitted, for example on social media sites, via text, voicemail message or other messaging service.
  • to update you on material changes to our policies and practices.
  • if you sign up to our email mailing list, with up to twelve email newsletters per year. Each email includes an unsubscribe link and you can unsubscribe from future emails with immediate effect.

Who we will share your personal information with

Inn Churches is the Data Controller for your information. We also use a number of other GDPR-compliant third party data processors, such as our website host, email provider, payment processor and other third parties who perform services on our behalf. Full details of those data processors can be found in our Confidentiality and Data Protection policy available on the contact page of our website.

When we disclose your personal information to third parties who perform services on our behalf, we ensure that such service providers use personal information only in accordance with our instructions, and we do not authorise them to use or disclose personal information except as necessary to perform services on our behalf or to comply with applicable legal obligations.

We may also disclosure your personal information to third parties:

  • where it is required to do so by law, or in response to a lawful disclosure request from a law enforcement authority or other government agency
  • for the purposes or in connection with any legal proceedings or otherwise for the purpose of establishing, exercising or defending our legal rights
  • where we believe disclosure is necessary to prevent harm or financial loss, or in connection with an investigation of suspected or actual criminal activity
  • in the event of the transfer of all or a portion of our business or assets through merger, reorganisation, spin-off, dissolution or liquidation.

If you post or send offensive, inappropriate or objectionable content anywhere on our websites, or otherwise engage in disruptive behaviour on any of our services, we may use your personal information to stop such behaviour. Where we reasonably believe that you are or may be in breach of any applicable laws (eg. defamation), we may use your personal information to inform law enforcement agencies about your behaviour.

How long do we keep your information

We will hold your personal information for as long as is necessary for the relevant activity, unless a longer retention period is required or permitted by law. In general this means that we will keep your information for as long as is necessary to carry out the service you are accessing

You can find full details of retention periods in our Confidentiality and Data Protection policy, available on the contact page of our website.

Whilst we take every care in processing your data, if a personal data breach does occur then it will be recorded and reported to the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk of adversely affecting your rights and freedoms, we will also inform you.

Accessing, updating or deleting your personal information

You have a number of legal rights regarding your data:

Right to be informed

We will inform you of how and why we are processing your data, and these rights, in an understandable and easily accessible form.

Right to access

You are entitled to obtain confirmation that you data is being processed, and copies of that data. Requests for access will be processed as soon as possible, and within 28 days.

Right to rectification

We will ensure that we correct inaccurate data when it is brought to our attention. Requests for rectification will be processed as soon as possible, and within 14 days.

Right to erasure (“the right to be forgotten”)

You are entitled to have your data erased if it is no longer necessary for the purpose for which it was originally collected, or if it is stored based on consent and you withdraw that consent. Requests for erasure will be processed as soon as possible, and within 28 days.

Right to restrict processing

You are entitled to restrict the processing of your data, upon request. Requests to restrict processing will be processed as soon as possible, and within 14 days.

Right to data portability

You can transfer your data to a similar organisation upon request. Requests for data portability will be processed as soon as possible, and within 28 days.

Right to object

You can object to the processing of your personal data in certain circumstances, and we will comply with such objections, except where the grounds for processing data can be demonstrated to override the interests, rights and freedoms of the individual, or the processing is for the establishment, exercise or defence of a legal claim.

To exercise any of these rights, please contact us on hello@innchurches.co.uk with the subject “Data Rights”.

You can view or change the data held on our mailing list instantly using the ‘Update your preferences’ link at the bottom of each of our email newsletters. You can unsubscribe from our mailing list using the ‘Unsubscribe’ link at the bottom of each newsletter.

Cookies

Cookies are small text files which are stored in your web browser and allow websites to recognise you, to make your next visit easier and the service more useful to you. Cookies can be “session” (deleted when you close your web browser) or “persistent” (stored for a longer period of time) cookies.

As with most websites, when you use and access our website, we may place a number of cookies files in your web browser. We use both session and persistent cookies to enable certain functions of the service, to provide analytics and to store your preferences. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. In addition to our own cookies, we may also use third party cookies to report usage statistics (through Google Analytics). Where we have embedded content from third party sites (such as YouTube or other social media sites), or you use a ‘Share’ button so share content from our site, you may find third party cookies from those sites, which may track your use of our sites: we do not control the dissemination of these cookies and you should check the relevant third party’s website for their cookie policy.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser, or the site listed below. However, in a few cases this may impact on your ability to carry out tasks that require being logged in or uniquely identified, such as placing orders through our website or leaving comments.

You can learn more about cookies, and how to prevent them being stored should you wish, at www.allaboutcookies.org.

Our FoodSavers rewards site uses two load balancing cookies to ensure that you remain connected to the same server whilst using the site (AWSALBCORS and AWSALB), and two session cookies that maintain your logged-in status so that you can interact with your account (session, session_legacy). These expire automatically after 90 days.

Orders, delivery, refunds and cancellation

Please note that an order is not accepted until the product is despatched to you. We reserve the right to cancel your order until that point if product is unavailable or for other reasons beyond our control.

Prices can be found on each product or event page. Delivery for physical product will be added at the checkout stage before you confirm your order.

Tickets and digital downloads will be delivered electronically to the email address provided when you order, on completion of your order. Because of this, the usual 14 day cancellation period does not apply and you may not cancel your order once placed. By placing an order for tickets or digital downloads you waive the right to cancel your order.

Physical product will be despatched by Royal Mail within 14 days of completing your order, although we aim for your order to be delivered sooner than this.

For orders of physical product, you may cancel your order up to 14 days after your order is delivered, without needing a reason (although we’d be grateful to know why). You will be responsible for returning the product to us in good condition (and at your own cost). Your order will then be refunded in full, including the cost of the original delivery to you. To cancel your order, please contact us on ben@innchurches.co.uk.

Our contact details

You can find our address and contact information at the bottom of every page, or you can email us on hello@innchurches.co.uk.